Upgrade your Workspace

[Sinan Sokmen]

Just upgraded our Workspace to Standard user however still can't benefit from due date or assign features. Is there anything I'm missing? Appreciate if you can guide me. Best,

Sinan.

[Ben Finn]

Hi @Sinan Sokmen

Could you please provide a description of the issues you are seeing? You should definitely be able to make use of those features :)

[Sinan Sokmen]

Hi Ben! Thanks for the quick response. When I click to the Assign or Due Date buttons in a check-list item, I still see the "upgrade to use this feature" notification. I'm wondering should we also upgrade the other users that work on the same Workspace? @[deleted] 

[Ben Finn]

Hi Sinan,

To my knowledge, Trello does not permit a mixed user experience. If you are on Standard, then all your users should be standard unless they are guests. Is that what you mean? 

If they are a single board guest in a paid workspace then they should have access to everything so upgrading should not be the difference. 

I am a bit confused by what you are saying because Due Date is available on the Free plan (I double checked my free instance). Assignee should be as well. Can you share a screenshot?

[Ben Finn]

If they are a multi-board guest, then they should automatically be chargeable on your account.

[Sinan Sokmen]

Sharing the screen shot. What I would like is to be charged from our board account - yes.

[Ben Finn]

I see now, you want to assign users to checklists. That is a premium feature. You wont be able to do it in standard. You will only be able to assign users to a task itself. @Sinan Sokmen 

[Daydreamer Mike]

Hi @Sinan Sokmen @Ben Finn This is a feature that should be included in Standard

[Ben Finn]

Hi @Daydreamer Mike thank you for the correction! Much appreciated. Thats interesting. When I tested in my free version it immediately told me to upgrade to Premium indicating that Standard was not an option for this. I mistook heavy handed marketing for documentation :).

I reviewed the support information (How to use advanced checklists to set due dates | Trello | Atlassian Support) and got this:

"Make sure the board is inside a Standard, Premium, or Enterprise Workspace. Advanced checklists are only available on boards within those Workspaces, and can only be set by a Workspace member."

@Sinan Sokmen can you confirm the person who made the board has a licenses and that the board meets the above criteria? Additionally that the person assigning the users to a checklist has a license?

If all of the above is yes, then I think you will need to reach out to support as there is no reason (to my knowledge) you should not be able to use it.