Urgent Issue: Unauthorized Charge on My Account

[project manager]

 Dear Trello Support Team,

I hope this message finds you well.

I previously faced an issue regarding an unauthorized charge from my account. After several communications with your team, the problem was resolved, and my money was refunded. I also made it clear that I would no longer purchase a premium account and requested the deletion of the account number that was recorded, as your team had allowed charges from my account without my consent. I appreciated your apology, and my account information was removed from my Trello account.

However, just a few days ago, I discovered an unauthorized charge from one of my other accounts! I am genuinely astonished, as I never entered this account number, and I have not actively used Trello during this period. A total of $72.00 has been deducted from my account without my knowledge.

This situation is completely unacceptable. I consider this a violation of my rights, and I urge you to investigate this matter promptly. If this issue occurs again, I will feel compelled to pursue legal action.

Thank you for your attention to this urgent matter. I look forward to your swift response.

Best regards,

[faeze]

[ +1(716)981-9905 ]

[Alex Koxaras _Relational_ · Accepted solution]

Hi @project manager  and welcome to the community,

You have to raise a support request directly to Atlassian's support at https://support.atlassian.com/contact/