Why there is billing issue from my standard subscription on Trello?

[Creative Marketing]

So, we have a issues about our standard subscription on trello. We don't want to continue the plan, but the invoice is already out. Is still possible if we cancel the subscription? Because on my credit card there is no information about the transactions was paid. Please answer us ASAP, because this is so urgent. 

[Augusto Lisboa]

Hi, Team!

I've noticed that you could fix this issue through a support ticket. Is everything sorted?