Why won't my BOX links load in Trello anymore in Trello app and Trello web?

[Kenny Purtell]

BOX links no longer load in Windows app or in Windows web app.  Just says "loading", but never loads. It will work in my Android Trello app.  Thanks in advance!

[Adriana Pedroza Machado]

hi kenny, im a dev at trello.

it seems that your box attachment section is not loading, which is a common problem we see when we're having trouble linking your box token to trello.

to fix this, i'd recommend removing your personal settings for box via the board header (power-ups button -> box settings -> remove personal settings). from there, you can trigger a token refresh by adding a box link as an attachment to a card. by clicking on the "see more when you connect to box" prompt you can refresh your box token in trello.

(fwiw we are working on making this issue clear by displaying the 'connect to box' prompt when the attachment section errors out in this way, so keep an eye out for that patch shortly)

[Kenny Purtell]

Thanks for your help Adriana.  I was able to remove personal settings as described in your response.  I added a BOX link but do not see the "see more when you connect to box" prompt anywhere.  Still just getting the message that it is connecting.

[Alina Kurishko]

Hi Kenny, 

Thanks for raising this question! 

Hmm, I can't reproduce this issue on my device. I also don't see any widespread ongoing issues with the Power-Up. 

I'd suggest checking out your browser and the Trello app first. We have these articles that list troubleshooting steps I suggest following: 

• Troubleshooting browser issues with Trello 
• Troubleshooting for the desktop app 

Hope it helps! 

Alina | The Trello Team