Wrong deduction

[Jason]

2024/11/5: Prorated Trello Standard fee (plus 2 additional users, from 11/4/2024 to 11/3/2025) bill: $119.34. Hello, customer service, please refund me this amount, I did not add any users, you charged me by mistake.

This is my account: [email removed for protection]

[Renato Fagaraz · Accepted solution]

Hi, @Jason !

I can see two different tickets regarding your issue being handled already, so I'll leave it for them to explain where the billing came from without making any of your information available here in a public forum. 

In the meantime, I've issued a refund to prevent you from having any issues with your Bank regarding this charge. You can ask for a receipt of this refund in either of those tickets and the assignees will be able to provide you with it. 

If you have any questions, feel free to ping me and I'll do my best to help!

[Daydreamer Mike]

Hi @Jason 

For your own protection, I removed your email address from the post above.

This is a public forum, open to the internet and designed for anyone to contribute to.  Although Atlassian people are in here, it is mostly users and experts not associated with Atlassian who answer on here (myself included)

It can be confusing because Atlassian has decided to try and direct people to this community for answers instead of their support but for billing queries, you should contact them directly

https://support.atlassian.com/contact/ 

I'm going to be honest, the Atlassian support for billing enquiries related to Trello is shockingly bad right now so I'm gonna go ahead and escalate this, meaning someone should be in touch within a few days.

[Jason]

I tried to contact the relevant person through email, but received no response. Please help me report this situation and let the relevant person from Trello contact me.

[Daydreamer Mike]

I have escalated this already and you should get a response here within 2 days