how can i change my subscription from premium to free

[Vivien Renzella-Rose]

Hi there,

i thought i was signing up to the free version of Trello but when i first logged in i was advised i was signing up to the PREMIUM version for 14 days under a free trial. I don't want this version, i'm happy with the FREE version and just want to get used to using it. Is there any way i can update my account to the FREE version or do i need to delete the account and start again?

[Rasmus Wulff Jensen]

A premium trial will automatically revert back to a Free plan when trial ends unless you add a credit card to the billing screen, so no need to do anything except don't go above 10 boards and 10 users

[Alex W]

Hi @Vivien Renzella-Rose - welcome to the Community!

We don't support billing / sales issues over the Community, so I've raised a ticket for you to discuss this with our support team.

You can find this ticket at https://support.atlassian.com/requests/TRELLO-214010/ and you'll be emailed updates.