money return

[Kuanysh]

Hello.
02.07.2025 at 20:17 Astana time, Kazakhstan , you made an illegal withdrawal of $ 119.99 from my card . The fact is that I have not been using your service for more than 10 months and do not have access to the corporate mail  and am not their employee. Despite this, I had previously paid for an annual subscription to the service, which I had not used for more than 10 months. I don't even have access to the email linked to the account, since it has been deleted, to contact your technical support, which is a significant problem

But 02.07.2025 without my consent and warning, a write-off occurred. Therefore, I ask you to return the funds to my card and cancel the transaction, disable the service.

Best regards
(email removed)

[Carolina Lopez]

Hi @Kuanysh, welcome to the Atlassian Community!

I've created a ticket on your behalf to help you with this. You can access it here:
https://support.atlassian.com/requests/TRELLO-218475/

I also wanted to let you know that this is a public space, so I've removed your email address from the description to protect your private information.