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new e-mail

Daniel Fürst
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2025

Hi, our e-mail address is not valid anymore. How can I install a new one.

 

I cannot login to the account, because the new password(or a code) is sent to the old, inactive e-mail.

 

Thank you for your support.

1 answer

0 votes
Akhand Pratap Singh
Community Champion
May 12, 2025

Hello @Daniel Fürst ,

Good day, welcome to Atlassian Community.

https://support.atlassian.com/trello/docs/recovering-your-trello-account/

As per above documentation from Atlassian, solution is to request your org to activate your account and then you can follow these steps to update your account, but first you will have to reactivate your old email.

https://support.atlassian.com/trello/docs/changing-an-email-address/

 

You can submit, support ticket with Atlassian from https://support.atlassian.com/.

 

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