payment

[Michell]

Trello is charging me 2 time for premium so one for me and 1 more, even thoug my employee have a accont and also pays, i can not get this to onæy be 1 person, what do i do. HELP. 

[Gaurav Kataria · Accepted solution]

Trello billing works at the workspace level and not at an individual account level i.e. if your co-worker is billable in one Premium workspace, and then they join your Premium workspace, then they would consume a license in both (i.e. pay for both). This post explains it in detail https://community.atlassian.com/forums/Trello-questions/How-can-I-make-sure-I-sign-up-for-premium-only-and-not-my-entire/qaq-p/2615151

[Sushant Verma]

Hi @Michell 

Welcome to the community!

If you're facing an issue with duplicate charges for Trello Premium. Here are some steps you can take to resolve this problem:

1. Check Subscription Details: Log into Trello with your account and check the subscription details. Make sure you or your employee are not inadvertently subscribed to the same plan.

2. Contact Trello Support: Reach out to Trello's support team via https://support.atlassian.com/trello/. Provide them with details of the situation, including the email addresses associated with both accounts. They can help resolve billing issues or clarify how the accounts are set up.

Regards,
Sushant Verma