problem logging in to Trello

[Kathleen Hamilton]

We have been on summer break but are starting back to school next week.  I have been using Trello some during the break, but now I cannot get into it at all.  It doesn't recognize my email and wants to set up a new account.  I can't get away from that.  It is saved on this computer, but I do not get the log-in with Atlassian option now.  I have my boards saved and ready to use.  Please help!

[Sakshi Verma]

Hi @Kathleen Hamilton ,Welcome to the community!

I have taken a look, and it seems you have an account with a Gmail address that was created on the 12th of July. Do you remember if you used any other email address to log in to Trello or have links to any of the boards or cards you worked on?

I will try to look into it further after receiving some details. Also, you can directly create a support ticket for further help from our end. 

https://support.atlassian.com/trello/

Thank you!

[Vronik]

Hello

But have you tried recovering the old account? If you have access to your email, you should be able to try to recover your password.

The Trello account directs you to the Atlassian portal because it's the main access point.
If you can't recover access, you can write directly to support for help.

https://support.atlassian.com/trello/

Regards