what url should I enter to get help with the application form

[Hubert Roszkowski]

2. Issue with the support request form (site URL field)

When trying to submit a request through the support form, I’m blocked by the required field:

“What is the site URL of your product within your organization?”
I have no idea what URL I’m supposed to provide here. There’s no option to indicate “I don’t know,” and without completing this field, I cannot move forward. This is especially frustrating given that I’m already logged in—surely the system should be able to identify my account.

I respectfully suggest simplifying this part of the process or at least allowing users to bypass this field if the information isn’t readily available. As it stands, it creates unnecessary friction and confusion.

I would greatly appreciate a prompt response and support in resolving both of these issues.

I would be grateful for any hints as to how this can be circumvented or what address is involved.

BR.

Hubert

[Sumukh Shashidhar · Accepted solution]

Hi @Hubert Roszkowski,

The "site URL" filed typically refers to the address of your Atlassian Cloud site 

For example: https://yourcompany.atlassian.net

if your using Jira, Confluence or any other Atlassian product in the cloud, your site URL will usually follow that format. you can find it by:
1. Checking your browser address bar when your logged into Jira or Confluence.
2. Looking at any email notifications from the Atlassian (e.g., issue updates), which often contain the site URL.
3. Asking your admin if your part of an organization and unsure of the specific site.

if your genuinely don’t have access or don’t know it (e.g., your reaching out for pre-access support), try entering a placeholder like:
unknown.atlassian.net

but please note this may delay your request if support cant link it to your actual site.

I agree with your suggestion that the process could be more user-friendly.

[Hubert Roszkowski]

Dear Sumukh,

many thanks for your reply, but I still don't know what address to insert, and as you wrote inserting the default address delays the submission. Maybe you can give a concrete example.
I only have Trello and I am the main administrator. I am logged into the cloud in Atlassian, but I don't know what address to insert when generating a ticket request. I have tried many ways, i.e. typing in different addresses, but each time I get a reply that the address is wrong.

Regards.

Hubert