Shipments/Package Tracking not working/visible in card

[Andy Reisser]

Since the update, the Shipments/Package Tracking power-up is no longer visible/available in a Trello card.  I have tried pretty much everything in every mode that was suggested for troubleshooting.  

[Rishabh S]

Hi Andy! 😊

I hope you're doing well. I'm Rishabh from the Trello support team—welcome to the community!

To help us troubleshoot the issue you're experiencing, could you please answer a few quick questions and try the following steps:

1. Is the issue happening only with this specific Power-Up, or are other Power-Ups affected as well?

2. Have you tried accessing Trello using a different browser or an incognito/private window? This can help rule out any browser-specific issues.

3. When you open a card, can you see the Power-Up in the new navigation bar below the card back? (Please refer to the attached screenshot for reference.)
   

Your answers will help us narrow down the cause and get things working smoothly for you. Thanks so much for your cooperation! If you have any questions or need further assistance, just let me know. 😊