Trello account recovery

[Chirdeep Singh Chhabra]

Trello sent out an email asking me to login as some access control mechanism was changing in december 2024. I did not and now that the old 2FA method is no longer working I am locked out. But I have no way to contact the Trello team. Can someone help please. 

Thank you

-C

[Ollie Guan]

Hi @Chirdeep Singh Chhabra ,

I have Request assistance from the Atlassian Support team. Help is on the way!

[Mat]

Hi Chirdeep,

Sorry to hear that you're having issues with logging in via 2FA. It looks like you have 2FA enabled on your Atlassian account rather than Trello specifically. 

Please review this doc which covers 2FA for your Atlassian account, as well as some steps to recover access at this point: https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

Hopefully that will help, but please let me know if this raises any additional questions or concerns.

Expect an email for a support ticket from us today and we can continue our discussion from there. 

I hope this helps, but let us know if you have any questions!
----------------
If this post helps with your query, then please consider the Accept answer or Like button to help the other users find it more quickly.

[Vronik]

Hi

Have you tried contacting us through the corresponding support page? I'll leave it here just in case.

https://support.atlassian.com/trello/

Regards