Why am I Unable to Add Member to Board Despite Premium Subscription

[Christine Crupi]

Hello,

I enquire on behalf of a company with an active Trello Premium subscription.

We were previously using the free plan but recently attempted to add a member to one of our boards. This action prompted us to upgrade our workspace, as adding members was restricted under the free plan.

Following the prompt, we attempted to upgrade the workspace via the provided link, but received a message stating there were no eligible workspaces to upgrade. As a result, we proceeded to purchase a Premium subscription directly.

Despite this, we are still unable to add new members to our boards. Could you please clarify why this issue persists, and advise on how we can resolve it?

Any assistance you can provide would be greatly appreciated.

[Caity]

Hi there! I see that, in addition to your Premium Workspace, you're a guest in a free Workspace that has reached the collaborator limit. I'm guessing that the board where you're seeing this message is in that free Workspace instead of the Premium one. A member of that free Workspace will need to upgrade it to remove that limit.

You may also wish to consider if separate Workspaces are needed. If not, you could move the boards from the free Workspace into the Premium one, so that you don't have to upgrade both Workspaces.

[Christine Crupi]

Hi there,

Thank you for your reply. 

I have attempted to move the board into the upgraded workspace, but t does not allow me to change the workspace in the boards settings.

How do we fix this?

[Vronik]

Hello

I suggest you contact Trello support directly so they can verify your account is correctly linked and that the plan is activated.

Here's the link

https://support.atlassian.com/trello/

Regards

[Christine Crupi]

Hi there, 

Thankyou for your reply. 

I have already attempted this. 

This as unsuccessful.