Why am I seeing A choice of two Trello accounts I thought I only had one

[Dale]

I’m trying to find out why I’m getting a reminder that the free trial is ending tomorrow because I upgraded to premium a few days ago. I also noticed it gave me a choice of two accounts called Trello when I came onto this forum so is it possible I’ve got two running?

[ashu patel]

Hi @Dale,

It sounds like you may have accidentally created or logged into two separate Trello (Atlassian) accounts, which could explain both the duplicate account options and the conflicting trial/premium messages.

Here’s how to check and resolve this:

1. Check which account you're logged into

• Go to https://id.atlassian.com/manage-profile

• Confirm the email address you're logged in with.

• Then check your Trello workspace settings at https://trello.com > click your profile picture > Workspaces > select the workspace and check the Billing tab to confirm if Premium is active there.

2. Look for multiple Atlassian accounts

If you’ve ever signed up using:

• Different email addresses (e.g., personal vs. work)

• Google login vs. email/password

…it’s possible you now have two separate Trello accounts, and each one may show different workspaces or subscription statuses.

3. Fixing the confusion

Once you've confirmed which account has the Premium workspace, make sure to:

• Log out from all Trello/Atlassian services.

• Log in only to the correct account going forward.

• If needed, close or delete the secondary account (or simply ignore it).

If you're still unsure which account is which or if your Premium upgrade didn’t apply properly, I recommend reaching out to Atlassian Support with both email addresses. They can help merge or clarify account access.

Let me know if you need help checking account settings or understanding which workspace your Premium plan is tied to.

Best,
Ashu Patel
Atlassian Community Contributor