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Why was money deducted from my account if there is no valid reason?

project manager
project manager August 17, 2024

My workspace is Premium with one member. I just found out that last month and this month, 40 dollars were deducted from my accounts and the reason was that I had 3 users, while I still have one member and only 5 guests!

First, I want to know the cause of this problem.

Secondly, please return the amount deducted for this month to my account and solve my problem because I don't need three users at all. thanks

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Rasmus Wulff Jensen
Rasmus Wulff Jensen
Community Champion
August 17, 2024

If some of your guests are on multiple boards in the workspace they are also considered paid users (only guests on a single board are free)

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Trello
Trello
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

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