can`t open trello.com

[Сергій Костін]

I'm logged into atlassian.com, but when I open trello.com, it asks for a two-factor code, and I don't have it.

[Carolina Lopez]

Hi @Сергій Костін, welcome to the Atlassian Community!

I started the account recovery process so that you can disable two-factor authentication. You should've received an email saying that we got your request to recover access. In 24 hours, you will receive another email with a link to recover your account, which will expire in 12 hours.
Let me know if you receive the emails, and if this helps you get access to Trello.

[Сергій Костін]

Hi, I received a recovery link, but I don't remember my old password 

[Carolina Lopez]

Thank you for your response, @Сергій Костін! I've sent an email to your address with a link to create a new password. Please let me know once you have reset your password so that I can trigger the email to disable the two-factor authentication again.

[Сергій Костін]

Thank you! I've changed my password, and now I need the recovery link again. 

[Carolina Lopez]

Thank you for confirming, @Сергій Костін! I've triggered the recovery email again. Let me know if you received it.

[Сергій Костін]

Thank you! I've received the link, but I can't disable two-step verification because I need to enter my old password. My current password doesn't work, and I don't remember the old one. 

[Carolina Lopez]

You should be able to use your new password. Could you please try opening the link in an incognito window in your browser? I have resent the email to ensure that the link has not expired.

If you're still unable to proceed, you can reset your password again using this link: https://id.atlassian.com/login/resetpassword