changing the plan and my cards have changed how do I bring them back to what was?

[NOA ATTIAS]

Hi,

First time I'm paying for trello and I was charged for premium plan, how do I change to standard and get back the money?

also, Before I was charged I was able to see all the tags that I made for my orders now the cards have changed, how do I bring it back to what it was?

is there any way to contact and get help on trello?

[Melo]

Hi @NOA ATTIAS, welcome to the community!

Regarding plans and Trello support:

Changing from Premium to Standard and Requesting a Refund

• To change your Trello plan from Premium to Standard, you will need to go to your account settings.
  • Go to your Billing page.
  • Select "Change Plan" and choose the Standard plan.
  • For detailed instructions, you can visit this link: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/
• To request a refund or support, you can contact Trello Support directly. They typically handle billing issues promptly. You can reach them through this link: https://trello.com/contact#/

Regarding the tags, I am not sure. 

• It might just be a filter or display setting tweak. Make sure you have the same filters applied as before by clicking the "Filter Cards" button on the right side of your board.
• Additionally, check if any board or card settings have changed during the transition to the Premium plan.

Cheers,

Melo