locked out of account due to different email

[Jorie Belnap]

I have a new email address and do not have access to my previous email, is there anyway I can get into my account and not lose all my work?

[ashu patel]

Hi Jorie,

If you no longer have access to your old email, but need to recover your Atlassian account (for Trello, Jira, etc.), follow these steps:

1. Go to https://id.atlassian.com/login and try logging in with your old email.

2. If you can't receive the verification email, click on “Can’t log in?” on the login page.

3. Fill out the account recovery form here: https://support.atlassian.com/contact/#/
   – Choose "Atlassian Account"
   – Select "I can’t log in or recover access"
   – Explain that you’ve lost access to the old email and provide your new one.

Atlassian support may ask for proof of identity or account ownership. Once verified, they can help update the email tied to your account.