no access to the account

[Zhaxylyk Sikhimbayev]

Hello,

My name is Zhaxylyk. Friend of mine from Russia cannot access his account. So he asked me to help him.

He has got lots of valuable information to him in Trello. However, he cannot access his account. 

Could he have the access or if there would be no access, then, could you give him a one-day access/data back up so he can at least take the information out of the Trello?

His account: <removed>

I am enclosing the screenshot from Trello that he sent me.

With best regards,

Zhaxylyk.

[Oliver S]

Hi Zhaxylyk, welcome to the community.

For privacy reasons, I've removed the sensitive information (email address) included in the post.

I can see that you submitted a ticket with us. I can see a request has been submitted to reenable the account for 48 hours. Please follow along with the ticket (to view, make sure you're signed in with the account you used to submit the ticket) for updates, and the team will advise once temporary access has been granted. :)