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not receiving a confirmation email from Trello

vitaly
I'm New Here
I'm New Here
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May 31, 2025

I'm not receiving a confirmation email from Trello and I can't solve the problem.
I've already checked my spam folder.
I've already made sure I entered the email correctly.
I've already checked if my email is working correctly.
I've already tried sending myself a test email or an email from a different address.

My email  resar@email.ua

2 answers

0 votes
Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2025

Hi, Vitaly!

Checking our email logs, we're facing the error:

smtp; 451 Unauthorised request. Try again later
 

This is usually related to a mail server issue or greylisting. Can you please go through https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/ and add the mentioned addresses to your allowlist?

0 votes
Tansu Akdeniz
Community Champion
May 31, 2025

Hi @vitaly 

Welcome to the community.

The Atlassian support team has been notified and they will reach out to you.

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