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why are my email cards no longer showing the text

Eric Williams
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April 18, 2025

the cards that show up in my personal trello board that are connected to my email account are no longer showing the actual email text.   The only way to see the actual text in the original email is to hit the button "go to email".  I am then taken to the oringial email wihtin GMAIL and can see the text and I am able to respond.   But I have always been able to respond in the trello card before last week.   Did something happen with a new update?  I did reset my gmail password.  But this has never happened before.  It is like all of the email cards are now truncated and they are pursposfully leaving out the text.   I am using the free version. 

Sincerely, 

EHW 

1 answer

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Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 22, 2025

Hi @Eric Williams, welcome to the Atlassian Community!

I was unable to replicate the issue you described. Could you please confirm if you're using only the email-to-board feature? Are you also utilizing any Power-Ups?

Additionally, it would be helpful if you could create a test card without any confidential information using this feature and share a screenshot of the result here.

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