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Help Shape Backup & Restore: Does Your Org Require ISO/SOC2 for Backup & Restore product?

Asvini R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 14, 2025

Hi everyone,

I'm Asvini, a Product Manager at Atlassian, currently working on our new Backup and Restore experience, which is now in Open Beta. As we continue to shape the product, we're focused on ensuring it meets the security and compliance standards required by teams—especially those in regulated industries.

To help us better support your needs, we’d love your input on the following:
Does your organization require the Backup and Restore product to be ISO 27001, SOC 2,etc or similarly certified in order to adopt it?
And if certification is missing, would that be a hard blocker for adoption?

If the answer is yes—and certification is a requirement—we’d really appreciate the opportunity to learn more about your specific needs. Feel free to comment here and reach out to me at ar@atlassian.com, and I’ll be happy to set up time for a conversation.

Your feedback will directly shape the direction of our product.
Thank you for helping us build a better experience!

 The Backup and Restore Product Team

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Martin Poirier
Contributor
July 15, 2025

For our company, we will soon begin the migration from Jira Data Center to Jira Cloud.

Currently, on our Jira Data Center infrastructure, we have full high availability (HA), a disaster recovery plan (DRP), and daily full + incremental backups — including plugin data — since we manage our own infrastructure.

From what we see so far, Jira Cloud backups do not include data from apps (plugins) that are not built on Forge (e.g., Xray, ScriptRunner, Structure, etc.). Most of these apps store their data outside of Jira’s native database and are not covered by Atlassian’s backup mechanisms. Furthermore, the backup/export options provided by those apps themselves are inconsistent, and there’s no unified way to back up and restore all app data comprehensively.

This raises a concern: in the event of a disaster, there is no way to restore a Jira Cloud site exactly as it was, because each company has different policies, app usage, and integrations, backup date difference.

We are also being asked, for example, to provide a closing kit for a project — i.e., to archive and deliver everything related to a specific project. But as it stands, some of this data cannot even be backed up, let alone archived properly, because it resides in apps that don’t support proper export/backup.

What can we do in such cases?

Thanks

Martin Poirier

Ubisoft

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John Tolle
Contributor
July 16, 2025

I've already asked this in a comment on another post but I'll expand my question a bit:

What is the recommended backup solution for non-Enterprise customers?  Before I could answer any of your questions meaningfully, there should at least be some kind of solution that every cloud customer could utilize, even if it was limited in some way based on user count (for example, backup no more frequently than weekly for your tiniest customers, although I'm not suggesting that that is a reasonable limitation).

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