Community Launchpad + Lift Off badge 🚀 (Jul-Sep 2024)

July 1, 2024

Hello! Welcome to the Atlassian Community! 👋

Right here on the Community Launchpad, we’re going to get you started with some of our favourite resources for this quarter:

Get involved in our Community by joining in with our Work Life discussions to earn a kudos badge!
	We're super excited to announce Team '24 Europe which will be taking place in Barcelona this October! Learn more here.
	Join us for free Live Learning sessions led by our Community! Find out more about using Atlassian Intelligence with our new learning path.
Want to power your career growth by proving you understand how to create, organize, and collaborate effectively in Confluence? Sign up to take ACA - Confluence Essentials! For those of you with Atlassian Certifications, we have a new certification renewal program for you to check out.

Plus, you can earn the Lift Off badge by liking this Community Launchpad article!

lift off.png

Please feel free to comment below & say hello, we’d love to hear from you! 🌟

29 comments

This is great 😃

Like • like this

Wow, that's interesting! Thank you @Angelie Stephens for the explanation!

Like • like this

Thanks for the updates!

Like • like this

We like those trees!!!

Like • like this

This is so cool! :D

Like • like this

nice one

Like • like this

Houston, we have liftoff! 🚀

Like • like this

Awesome stuff!

Like • like this

Hi, I am writing here because I can´t seem to find anyplace to be in touch with a human t answer my question.

I got the trial for premium but then realized that having 22 people on 2 boards meant that I had to pay a price per person that is way out of my possibilities.

The trial has since expired. I moved all the people on to one board and I think that what I need is the standard plan. It is my understanding that having all my people on 1 Board means that I will only be paying 60USD/year, but I have not found anyplace to verify this, nor have found a place where I can change from the premium to the standard plan.

Where can I get these answers???

Like • like this

Hi @Miranda - Welcome to the Atlassian Community!

You should create a question in the Jira products area.

https://community.atlassian.com/t5/Jira-questions/qa-p/jira-questions

Like • like this

Hey @Miranda

Are you referring to a Jira subscription or Trello? For payment plan type questions, you might be best reaching out to our billing team, who can talk you through it.

I'd suggest creating a ticket with that team here and make sure to specify which product this is for, and use the email address that's associated with your account so they can find your details.

Good luck!

Like • like this

Thank you all, Unfortunately I seem to be not enough of a technical person. I keep going around in circles. I have not been able to make a ticket for help as I have not found how to answer the question that comes up here in the screenshot I am enclosing about the URL / SEN / EN or invoice number (as I did not make an inicial payment yet I have no invoice number and I have not found the other options) I wish someone your just contact me @Angelie Stephens @John Funk I want to understand how much I have to pay and get my board back up and running :

Like • like this

That's interesting!

Like • like this

Great stuff!

Like • like this

Hi, I am still stuck and unable to move forward. I took all the members and guests off my workspace. There is no one there. I wish to be charged for the standard plan but the portal does not give me that option. I tried to run the card again hoping that as everyone is now off the board, I would only be charged for 1 user (me) but the back reports that the car is being run for 25,000 pesos (about 1400USD).

Ím attaching the image of my portal. I am pretty sure it is stuck on a programming bug or something. I wish someone could contact me and help me be charged properly.