Greetings!

[Rich Fluckiger]

Hello, 

My name is Rich and I am a business analyst with a passion for technical writing and documentation. My company uses both Jira and Confluence and I believe we have room to grow in our knowledge and capabilities with this software. My goal is to have Confluence be our primary source of truth for our documentation.

[Mia Tamm _Simpleasyty_]

Hi @Rich Fluckiger , welcome to the community! 👋

It’s great to hear about your passion for technical writing and documentation and your goal of making Confluence the single source of truth is a solid approach. With Jira and Confluence working together, there’s a lot of potential to streamline processes and ensure your documentation stays accurate and easy to find.

Looking forward to seeing your contributions and experiences here!

— Mia Tamm from Simpleasyty

[Tomislav Tobijas]

Hi @Rich Fluckiger and welcome! 👋

I believe you can find great examples here in Community how people use Confluence as their primary source of truth. 👀

[Teodora V _Fun Inc_]

Welcome @Rich Fluckiger 

You chose the right path - Confluence is a great tool for knowledge and process sharing. If you need any advice, feel free to post here, we will be more than happy to help :)

[Anwesha Pan _TCS_]

Hi @Rich Fluckiger and welcome! 🙂

I am also a documentation person here 👋 I love how we can make use of confluence as the biggest source. I created a Knowledge Base in Confluence for my team and other team members at my work so that it can referred as per need and avoid any conflicts. We have reduced the number of Jira service desk tickets created for our team which needs attention to be resolved.

Let us know if you need or have any questions, we all are here to answer them! 🤝

[Rich Fluckiger]

Thanks Anwesha, I am doing the same. Do you use any third-party apps to enhance you KB or just Confluence "straight out of the box"?

[Anwesha Pan _TCS_]

I use some macros (already available in Confluence) to make the KB visually appealing. Few of my favorites : 

• Banner
• Search bar
• Tabs
• Advance Cards
• Include Page
• Spotlight ✨
• Carousel ✨

In my company, I do not have access to download any third-party apps from Marketplace to use them in Confluence, so I am restricted to use the in-built macros 🙂