#26 Report of the Week: SLA Dependencies – Response, Resolution & Satisfaction

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Welcome to this week’s Report of the Week, where we’re highlighting a dynamic and insightful visualization of SLA Dependencies – a scatter chart that maps out the relationship between your team’s response time, resolution time, and customer satisfaction.

Each dot on the scatter chart represents a single issue, giving you a granular view of key service metrics:

• X-axis: Average time to resolution (in hours)

• Y-axis: Average time to first response (in hours)

• Dot Size: Represents the customer satisfaction rating

• Dot Color: Indicates the priority level of the issue

Plus, with page filters for Project, Issue Type, and Time Period, you can zoom in on the segments that matter most.

🔍 Why This Report Is Valuable

This scatter chart helps you spot trends and correlations between your service efforts and customer experience:

✅ Are faster response times leading to higher satisfaction?
✅ Do longer resolution times impact customer feedback?
✅ How does priority affect service metrics?

With a single glance, you can uncover dependencies between SLA performance and customer satisfaction—and take action where it matters.

📈 Try it out in your eazyBI dashboards, and share your insights with the community! Stay tuned for next week’s Report of the Week – and keep turning your data into decisions! 🚀