🍂🎃 Apptoberfest '25 discussion: Apps for ITSM

[Mario GELES]

JSM has everything we want for ITSM so we use two apps from Pio to fill automaticly our Asset : Microsoft Intune Importer for JSM Assets and Azure AD (Microsoft Entra ID) Importer for JSM Assets

[Fernando Madrid]

I think Email This Issue is a good one too

[Marc - Devoteam]

I like apps for more reporting options on dashboard, like custom charts and time in status for better tracking on stale hours.

[Carol Lage]

Time in status is a good one

[Piyush Annadate (ACE Pune)]

Refined for customization, and any EazyBi for reporting. Scriptrunner to cook something new anyday

[Karan Sachdev]

Good to learn of the ITSM apps that help with extended functionalities. :)

EazyBi and Scriptrunner certainly are widely used ones.

[Mariano Tallarico _Appricity_]

Love this topic! 🙌 ITSM apps are a cornerstone for keeping processes smooth and support teams efficient. We rely on several Marketplace solutions to enhance visibility, automate routine tasks, and improve the overall service experience. Can’t wait to see what other teams are using! 💪✨

[Maria Rusnakova]

Scriptrunner takes the possibilities to a higher level

[Philipp Sendek]

There are so many, but the following come to mind directly:
- Elements Connect (external data fields for Jira) - Connecting to data sources and pulling in content into Jira without having to migrate it (single source of truth)
- Extensions for Jira Service Management - It has so many great and useful features small and large that significantly improves JSM!
- JSU/JMWE/Script Runner - For all automation needs that goes beyond Jira Automations.

[Daria Kulikova_GitProtect_io]

I don't use any ITSM solutions yet, but it's nice to see the commendations.

[Vanessa Rose]

Hello everyone!

Among other things, I have come to appreciate Yasoon in recent years.

The apps from K15 always make a good impression too. They are a real treat for the eyes, especially for customer documentation.

Best regards and have a great Halloween!