Create Jira Work Items from Forms — With User-Selected Work Item Types (Issue Types)

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Atlassian has rebranded how we talk about tasks in Jira. What used to be known as Issue Types are now called Work Item Types — part of a bigger shift to make Jira more accessible to all teams, not just developers.

If you're using Smart Forms for Jira, you can let your users choose the Work Item Type right inside your form — and automatically create the right Jira Work Item, with mapped fields and no manual work.

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✅ Why This Matters

Forms are often used to gather requests, report bugs, or submit feedback. But not all work is the same. A design request isn’t a bug. A legal inquiry isn’t a task.

That’s exactly what Smart Forms for Jira enables:

🧩 Let form fillers pick the Work Item Type (e.g., Task, Bug, Request)

⚙️ Map their answers to fields like Summary, Description, Assignee, etc.

📥 Auto-create new Work Items in the right Jira project

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🔄 New Jira Terms, Same Smart Automation

Old Jira	New Jira	What Smart Forms Does
Issue Type	Work Item Type	Let users select it via form dropdown
Issue	Work Item	Automatically created after submission
Create Issue	Create Work Item	Triggered by setting up Create new issue functionality in Forms

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💼 Real-World Use Case: Cross-Team Request Intake

Let’s say you manage internal operations. Your form asks:

"What type of request is this?"

• [ ] Task
• [ ] Bug
• [ ] Request
• [ ] Access/Permission
• [ ] Feedback

With Smart Forms for Jira, this answer becomes the selected Work Item Type — which means:

✅ The right workflow is triggered

✅ The right Jira board gets the item

✅ The issue fields are mapped automatically

✅ The form filler sees a confirmation (with their name and request details)

How to set up form with the ability for users to issue type?

 Step 1: Pre-fill Form Field with Available Work Item Types

1. Go to the Smart Forms Builder and either create a new form or edit an existing one.

2. Add a Single-choice or Dropdown field to your form.

   • Label it something like: “Select Work Item Type”

3. Click the field settings (gear icon) for that element.

4. In the “Populate Options From” section:

   • Select the Jira Project you want the form to pull types from.

   • Choose Jira Issue Field you want to pull data from

   • Select “Issue Type” from the list (it may display as Work Item Type after renaming fully appear).

   • Smart Forms will now dynamically load available Work Item Types for that project (e.g., Task, Bug, Story, Request).

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✅ Step 2: Set Up Create New Issue with Work Item Type Mapping

1. Navigate to the “Settings” tab of your form.

2. Enable “Create New Issue”

3. Choose the Jira project where issues should be created.

4. And For “Issue Type” (Work Item Type) mapping select star option with form field name that you prefilled with Issue types options

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✨ Bonus: Custom Defaults & Field Prefill

Not every user knows what type of work their request should be. That’s why Smart Forms also supports:

• Default responses — Set Work Item Type automatically if needed
• Conditional logic — Show/hide fields based on earlier responses

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🛠 Try It Yourself

You can embed the form on a Confluence page, share it via URL or QR code, or attach it directly to a Jira issue.

→ Want every access request to create a “Case”?

→ Or each bug report to route to QA as a “Bug”?

→ Or every marketing brief to auto-create a “Task” in the right Jira project?

✅ All of this is possible — without your users ever touching Jira.

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🚀 Final Thoughts

Smart Forms for Jira makes Work Item creation intuitive, user-driven, and accurate. Whether you’re handling IT tickets, creative briefs, or operational requests, your team will spend less time sorting through issues — and more time solving them.

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👉 Get started today

Create forms that turn into Work Items — with mapped fields, logic, and user-friendly submission

🔗 Try Smart Forms for Jira on Atlassian Marketplace