How to create a GOOD Jira Dashboard: the ultimate guide for 2025

[#1]

Hi, I’m Mary, a Customer Success manager at Planyway, and in this guide, I’ll walk you through building a powerful Jira dashboard that drives team efficiency in 2025. Here’s what we’ll cover:

1. Why use dashboards in Jira

2. How to create a Jira dashboard
3. Most useful Jira dashboard gadgets and how to use them
4. Supercharge Jira dashboards with Planyway for Jira
5. How to share dashboards
6. Jira dashboards in Confluence

7. How to make a good and a bad dashboard

Why use dashboards in Jira?

Jira dashboards act as a command center for your projects, bringing critical data into a single, customizable view. They transform scattered information into actionable insights, helping teams:

• Track progress in real time 
• Spot blockers early
• Make data-driven decision
• Keep stakeholders aligned

Whether you're a project manager overseeing deadlines, a developer tracking sprint workloads, or a team lead optimizing workflows, a well-designed dashboard saves time, reduces chaos, and keeps everyone focused on what matters most.

How to сreate a Jira dashboard

1. Navigate to Dashboards

Go to the Jira main menu and click on Dashboards > Create Dashboard.

2. Set Up Your Dashboard

• Name: Choose a clear, descriptive name.

• Description: Add a brief explanation of the dashboard’s purpose.

• Permissions: Decide who can view and edit the dashboard.

3. Add Gadgets

• Click on Add Gadget and browse the available options.

4. Customize Layout

• Update the layout of the dashboard by selecting Change layout in the top-right.

• Drag and drop gadgets to organize information.

5. Save and Share

• Save your dashboard and share it with team members to foster collaboration.

Most useful Jira dashboard gadgets and how to use them

Jira dashboards are only as powerful as the gadgets you choose. Here’s a breakdown of the most useful dashboard types and the key gadgets that make them effective.

1. Team Progress Dashboards

• Purpose: Monitor team performance and progress toward goals.

• Key Gadgets:

  • Sprint Health Gadget: Tracks sprint progress, including completed, in-progress, and remaining tasks.

  • Workload Pie Chart: Displays task allocation across team members.

2. Project Overview Dashboards

• Purpose: Provide a high-level summary of project status, timelines, and risks.

• Key Gadgets:

  • Average Time in Status: Displays the average number of days resolved issues have spent in status.

  • Roadmap Gadget: Visualizes key milestones and deliverables on a timeline.

  • Two-Dimensional Filter Statistics: Analyzes issues by criteria like priority and assignee.

3. Issue Tracking Dashboards

• Purpose: Focus on monitoring and managing issues across a project or multiple projects.

• Key Gadgets:

  • Created vs. Resolved Chart: Tracks how many issues are being created and resolved over time.

  • Assigned to Me Gadget: Displays issues assigned to the logged-in user.

  • Average Age Chart: Highlights how long issues have been open, helping to identify bottlenecks.

Supercharge Jira dashboards with Planyway 

While Jira’s native dashboards are powerful, some critical views—like cross-project timelines, resource planning and time tracking report—are missing out of the box. That’s where Planyway for Jira comes in, adding a dynamic, Gantt-style timeline directly to your dashboards for unmatched visibility.

What Planyway brings to your Jira dashboards

Unified timeline for tasks, sprints & deadlines

• See the big picture: visualize work across multiple projects in a single chart grouped by projects, epics, users, teams, or components.
• Drag-and-drop planning: adjust deadlines, dependencies, and sprints in real time.
• Syncs with Jira: changes in Planyway update Jira issues instantly (and vice versa).

Team workload & resource management

• Spot overallocation: workload indicators show who’s over or under capacity.
• Balance workloads: reassign tasks directly from the timeline.

Progress tracking across projects

• Monitor milestones: track deliverables against deadlines.
• Identify blockers: late tasks are highlighted automatically.
• Make time reports: track time and build insightful time reports in seconds

How to add Planyway to Jira

1. Install Planyway from the Atlassian Marketplace.
2. Open Planyway
3. Configure your view: filter by project, user, team, or epic.

Pro Tip: combine it with native gadgets (e.g., Sprint Health + Planyway Timeline) for a complete Agile command center.

Why teams LOVE Planyway

“Planyway’s timeline replaced 3 separate tools for us—now we plan sprints, track resources, and report to stakeholders all in Jira”.
— DevOps Lead, Tech Company

Missing in Basic Jira ❌	Solved by Planyway ✅
Cross-project Gantt charts	✅ Unified timeline
Resource allocation views	✅ Team workload heatmaps
Time tracking reporting	✅ Easy time tracking, report, and estimate vs. tracked time

Ready to upgrade your dashboards?

👉 Try Planyway free | 📺 Watch a 2-minute demo

Dashboards vs. reports vs. board

Jira offers three powerful tools for tracking work—dashboards, reports, and boards—but each serves a distinct purpose. Here’s how to choose the right one for your needs.

1. Boards (task management)

Purpose: Visualize and manage workflow (e.g., sprints, kanban).
Best for: Teams executing work (developers, Scrum Masters).
Key Traits:

• Dynamic: updates in real-time as tasks move (e.g., To Do → In Progress).
• Workflow-centric: focuses on process (columns = statuses).
• Types: Scrum, Kanban, Agile boards.

Example: a sprint board shows user stories moving across columns daily.

 2. Reports (in-depth analysis)

Purpose: Analyze historical trends and performance.
Best for: Retrospectives, stakeholder reviews, audits.
Key Traits:

• Static: snapshots of data at a specific time (e.g., sprint report).
• Project-specific: generated per project (Project → Reports).
• Deep metrics: cycle time, velocity, burndown charts.

Example: a Burndown Report helps assess if a sprint is on track.

 3. Dashboards (real-time monitoring)

Purpose: track live status across projects.
Best for: managers, leads, and stakeholders needing a high-level view.
Key Traits:

• Dynamic: auto-updates (gadgets refresh with new data).
• Cross-project: combines gadgets in one place.
• Customizable: tailor to roles (e.g., DevOps vs. execs).

Example: a dashboard with a Sprint Health gadget + Created vs. Resolved chart.

When to use each tool

Tool	Best For	Limitations
Board	Daily task management	Limited to one project
Report	Post-sprint analysis	Static data
Dashboard	Real-time cross-project tracking	Requires setup

Pro Tip: combine them! Use a board for daily work, reports for retrospectives, and a dashboard for leadership updates.

How to share a Jira dashboard

Jira offers several options for sharing dashboards and filters:

1. Private (default option):

   • Who can access: only the dashboard owner.

   • Use case: ideal for personal dashboards or those not yet ready for team sharing.

2. Group:

   • Who can access: members of a specific group.

   • Important notes:

     • On Jira Cloud, you can only share dashboards and filters with groups you belong to.

   • Use case: great for sharing dashboards with a specific team or department.

3. Public:

   • Who can access: anyone on the internet.

   • Important notes:

     • Anonymous users can only view the underlying issues if the associated projects also allow public access in their permission schemes.

   • Use case: best for dashboards intended for external stakeholders or public reporting.

4. My organization (Jira Cloud only):

   • Who can access: all users in your Atlassian Cloud organization.

   • Use case: ideal for sharing dashboards with all team members in a managed Atlassian organization.

   • More info: learn more about Atlassian Organizations.

5. Any logged-in user (Jira Server and Data Center only):

   • Who can Access: any user with login access to the Jira instance.

   • Important notes:

     • Users can only view issues if the project permissions also allow “Any logged-in user” access.

   • Use case: useful for sharing dashboards across all users in your company without restricting to specific groups.

How to make a BAD Jira dashboard

When done poorly, a dashboard can confuse your audience and undermine your message. Here’s how to ensure your dashboard tells a bad story—and how to avoid these pitfalls.

1. Too many gadgets

Just like a story with too many characters can be confusing, a dashboard overloaded with gadgets becomes impossible to follow. 

Best practice: limit your dashboard to 6 gadgets or fewer. If you need to show more data, create additional dashboards for specific use cases. Smaller, focused dashboards communicate information more effectively than a cluttered, all-encompassing one.

2. Too much text

A dashboard filled with excessive text is the opposite of visually engaging. While a list of Jira issues can be useful, overloading your dashboard with text forces your audience to interpret raw data rather than understanding your insights at a glance.

Best practice: limit text-based gadgets to one issue list per dashboard and focus on visualizations like charts and graphs that tell a clear story without requiring heavy interpretation.

3. Irrelevant charts

If your team doesn’t care about certain data points—like niche issue statuses or non-core team assignments—don’t include them. Worse, combining unrelated charts creates a disconnected, confusing narrative.

Best practice: curate charts based on the specific message or insight you want to deliver. and ensure every gadget on the dashboard serves a purpose and contributes to the overarching story.

4. Poorly designed charts

Bad charts confuse rather than clarify. They might use the wrong chart type, display bad data, or suffer from poor formatting.

Examples of Bad Charts:

• Unclear pie charts: tiny, similar-sized segments make it difficult to compare data.

• Confusing bar charts: bars without labels or inconsistent scales fail to communicate effectively.

Best practice: choose the right chart type for your data. For example, bar charts are often better for comparisons than pie charts. Clean your data before visualizing it. Eliminate duplicates and inconsistencies, such as multiple "To Do" or "Done" statuses.

5. Misleading data

Even the best-designed charts can’t save a dashboard if the data itself is flawed. Faulty data leads to faulty conclusions, and you’ll lose your audience’s trust.

Best practice: validate your data before building your dashboard. Avoid visualizing incomplete or misleading information. If the story isn’t clear, don’t tell it.

How to make a GOOD Jira dashboard

A great Jira dashboard doesn’t just display data—it tells a story that engages your audience and drives action. 

1. Define audience

Before creating your dashboard, consider who it’s for:

• Entire team: highlight collective progress and blockers.

• Individual team members: provide tailored insights into personal performance.

• Supervisors or stakeholders: focus on high-level metrics and outcomes.

Narrowing down your audience helps you shape the story your dashboard will tell and ensures the information presented is both relevant and actionable.

2. Craft the right story

Your dashboard shouldn’t just be a collection of data points—it should guide your audience through a narrative that leads to insight and action.

Example: imagine you’ve noticed some team members taking significantly longer to resolve customer requests, which impacts customer satisfaction. Here’s how you can structure your dashboard’s story:

1. Set the context: display workload distribution across all assignees.

2. Lead into the issue: use charts to show average resolution times and customer satisfaction (CSAT) ratings by assignee.

3. Highlight the key insight: identify top-performing and underperforming team members.

4. Encourage discussion: use visualizations to prompt conversations about workload balance, training needs, or process improvements.

3. Make your charts comprehensible

Follow these best practices to ensure your charts are easy to understand:

• Choose the right chart type: use bar charts for comparisons, line charts for trends, and pie charts for proportions—avoid mismatched chart types that confuse viewers.

• Add context: label axes, show percentages, and include descriptions to clarify your data.

Pro Tip: link to Confluence pages for additional context or metric definitions, ensuring stakeholders have all the information they need.

---

What’s your favorite gadget or dashboard setup? Share your tips and tricks in the comments!

[Luis Ortiz - Catapult Labs]

Great guide! A well-structured Jira dashboard is key to keeping teams aligned and making data-driven decisions. One thing we've found especially impactful is integrating retrospective insights directly into dashboards.

For teams running Agile Retrospectives in Jira, surfacing key metrics—such as action item completion rates or recurring sprint challenges—can help track continuous improvement over time. With our Agile Retrospectives for Jira app, teams can bring retrospective feedback into Jira and use it alongside dashboard data to close the feedback loop effectively.

Thanks for sharing these best practices! Dashboards like these make a huge difference in fostering transparency and team growth. 🚀

[Elena_Communardo Products]

This guide is exactly what every Jira user needs 🎯 Super clear, practical, and packed with insights that make a real difference in dashboard usability—loved the focus on tailoring dashboards to specific roles, such a game-changer for team productivity.

Thanks for putting this together @Mary from Planyway !