I work closely with a lot of MSPs and MSSPs (managed security service providers), and one common pain point I often come across is that they usually struggle with staying aligned with their end clients since they use different tools, e.g. Jira, ServiceNow, Zendesk, Azure DevOps, FreshService, ServiceDesk Plus, Salesforce, and so on.
Interesting to see that a big group of the users I talk to, are Jira admins and engineers who actively look for more efficient ways to make these disparate systems talk to each other in a common language.
Because when systems do not sync:
-
Tickets fall through the cracks.
-
Context gets lost, leading to miscommunication between the service provider and their clients.
-
SLAs are at risk and that results in unhappy customers.
So that’s what I am focusing on in the upcoming webinar we’re co-hosting with Manoosh Majdzadeh (ITSM integration market expert from Exalate) and Carlos Almeida (VP of engineering from SPK & associates). SPK is an Atlassian partner and also an MSP with hands-on experience in ITSM integration.
We aim to address the MPSs' pain points in a practical session and showcase real-life scenarios where service providers have reduced their missed tickets to zero by using an integration solution like Exalate.
Join us on June 3, 2025, 5 PM CET.
What we’ll cover:
-
How modern MSPs are doing it with ITSM integration
-
Real-world integration scenarios and live demos
-
Practical strategies to reduce errors, fix cross-company communications, and optimize operations
-
Live Q&A to dig into your own use case
We’re sharing what works and what doesn’t—straightforward insights for anyone looking to improve service delivery.
Hope to see you in the webinar!
