Getting an issue back to Not Started removes SLA plugin

[Jimy Shah]

I have a "restart" transition in my workflow that has TTS plugin attached.

The restart transition bring the JIRA ticket from ANY state back to Not Started which is where issues originate.

However, getting issues back to Not Started remove the SLA widget from the ticket. If I change the status from Not Started to something else, those transition work.

Do I need to update my setting on plugin how things are setup? I can send you images of how my setup is, transition etc.

[Alparslan Tozan]

Hello Jimy,

Sorry for the late response. Are you still seeing this problem?

Best,

Alparslan

[Tuncay Senturk]

This discussion is a duplicate of https://community.atlassian.com/t5/Marketplace-Apps-questions/Getting-an-issue-back-to-Not-Started-removes-SLA-plugin/qaq-p/584193