How to Create Auto Closed By Date Duration in JMWE Groovy Script Post Function ?

[Fiqi Ferdiansyah]

Hi Community,

I have a problem with jira tickets, which is the problem, there are lots of queue tickets that don't run because the user doesn't run the transition

Is there a solution to overcome this so that tickets are automatically closed by duration date in post function groovy script JMWE ?

example: 30 days if no one is running the transition, the ticket will be automatically closed

Thanks before

[David Fischer]

Hi @Fiqi Ferdiansyah 

You can use a Scheduled Action for that. There are examples of that in the JMWE documentation. 

[Fiqi Ferdiansyah]

hi david @David Fischer  

Ooh okey david, can you provide an example script so that the ticket is automatically closed using the scheduler action ?

[David Fischer]

Well, it's not really a script. You need to create a Scheduled Action and configure the JQL search to look for issues that have been in the status before "closed" (let's say it's "Resolved") for more than 30 days. For example:

status = "Resolved" and status changed to "Resolved" before -30d

Then add a Transition Issue(s) post function to transition these issues to "Closed".

[Fiqi Ferdiansyah]

Thank you david, 

problem solved.