Asset Custom Field not Available for Customer Form Extension

[Jesse Ortega Jr]

I have created an asset custom field that is assigned to the project and request type but it is not available in the customer form extension. Am I missing something or are custom asset fields not allowed in the customer form extension?

 

[Weronika Hałdaś_Deviniti_ · Accepted solution]

Hi @Jesse Ortega Jr

I can see that you use the Extension for JSM app. This plugin supports Asset fields. To begin using them, you first need to establish a connection to the Asset API.

The configuration can be found under Manage apps > Extension for JSM: Assets API

Here is also a helpful documentation chapter :)

If you need any additional assistance, please don't hesitate to contact the Deviniti Support Team. 

Kind Regards,
Weronika

[Jesse Ortega Jr]

Thanks this did the trick!

[Mikael Sandberg]

Hi @Jesse Ortega Jr

Welcome to Atlassian Community!

Based on the screenshot I assume you are using an app to create the customer facing form, and it looks like that app is not supporting Assets object fields. 

If you use the built-in Forms (Project settings > Request management > Forms) you can link a form field to an Assets object field to allow the customer to select from it.