Hi @thumuluru_shreya!
In Jira Cloud, the regular backup process (the one you download from System → Backup manager) includes the core Jira project data (issues, workflows, configurations, etc.) but does not include data from third-party apps, including most test management apps (like Xray, Zephyr, etc.).
If you're using a test management app, you generally have to handle backups separately because:
Test management data is stored in the app's own storage or via app-specific custom fields, and isn't always included in the Jira Cloud backup zip file.
Many apps provide their own export or backup options. For example:
Xray: Offers REST APIs to export test data, or you can use the built-in export to CSV/JSON features.
Zephyr: Has its own backup and export tools depending on your version.
What can you do?
Check if your test management app has its own backup or export feature.
Consider using app-specific APIs to regularly export test cases and execution data.
Keep your app data backups in sync with your Jira Cloud backups to ensure full disaster recovery coverage.
Important: Atlassian recommends regularly exporting any critical app data separately because it cannot restore app-specific data from a standard Jira backup.
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