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Connection errors when using JIRA Cloud Plugin to create issues

Nathaniel Parkinson
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April 18, 2025

Quite often users experience this error when using the Slack JIRA cloud plugin to create issues. While often the reports go through, due to this error reporters may submit multiple times resulting in unwanted duplicates. 

This error is often accompanied with the configured JIRA fields retrieving information from our project very sluggishly. Is there anything that can be done to reduce the occurrence of these types of slow loading issues? 

 

Screen Shot 2025-04-17 at 3.18.06 PM.png

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Manoj Gangwar
Community Champion
April 19, 2025

Hi @Nathaniel Parkinson Welcome to the Community!

You may raise a concern with Slack team.

https://troopr.atlassian.net/servicedesk

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