Having issues with Azure DevOps for Jira (Official) Marketplace app

[Andrew McMillan]

Having issues with Azure DevOps for Jira (Official) Marketplace app

Will try to be as brief as possible. Helped a friend setup their company Jira instance, pretty small team and all pretty simple. 

However, we setup Azure AD as that's what they use for their Code repos as well as their SSO. Got it all working, and the devs can add commits, branches etc.

Up until last week everything was going great, now all of a sudden, when a task doesn't have any git info attached already, only admins can see the options "Create Branch" or "Create Commit" 

I've checked the permissions for "Development Tools" and they're open to "Any logged in user" but outside of that I'm totally stumped. 

Anyone got any experience with this kind of setup? 

[John Funk]

Hi Andrew - Welcome to the Atlassian Community!

You should reach out to the vendor of the app for support. 

[Andrew McMillan]

Hi John, thanks for the reply. 

The app is by Atlassian....am I still in the wrong place? 

https://marketplace.atlassian.com/apps/1232793/azure-devops-for-jira-official?hosting=cloud&tab=overview

[John Funk]

Ah, true. In that case, here ya go:

https://support.atlassian.com/contact/#/

[Mathieu Lepoutre _Exalate_]

Dear @Andrew McMillan I work with Exalate.

You might want to look into Exalate if you’re open to alternative approaches—it offers flexible integrations between Jira and tools like Azure DevOps, and could help bypass some of these limitations. Might be worth a try if the official app keeps acting up.