Is it possible that we can show linked tickets also in time in status plugin?

[thumuluru.shreya]

I have one repair ticket for that 2 maintenance tickets are linked? Can I track this using time in status plugin?

[Amay Purohit_RVS]

Hi @thumuluru.shreya 

Welcome to the community !!

You can easily achieve the time in status of an issue and its linked issues with our app

Time in Status Reports 

You can use the jql as shown below and get the linked issues time in status

Sample JQL - issue in linkedissues("sk-1") or issue = "sk-1"

Also the app has 20+ reports to meet a variety of time in status use cases. Do give it a try.

More Details here 

Disclaimer : I work for the vendor who built this app

[Iryna Komarnitska_SaaSJet_]

Hi @thumuluru.shreya ,

In this article, we've covered the use case of using pivots for such reports. Check it out; you might find it useful.

[Gizem Gökçe _OBSS_]

Hello @thumuluru.shreya ,

Welcome to the community!

Listing issues with their linked issues is in our current roadmap but, I can provide you a workaround for listing linked issues while this feature is being developed by my team at OBSS.

In this response , I will mention the app Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace. 

Using the Status Duration report with custom JQL filtering, you can track the time in status for both the original ticket and the linked tickets.

Important Note: As you can see from the screenshots below, I've used a custom JQL to list both the linked issues and the original issue itself. So if you want to calculate the time in status data of a particular issue, including the linked issues, you can use the method I've used in my example.

Here is the JQL: 

issue in linkedIssues("GIZ-16") or issue = "GIZ-16"

If you like, you can get the time in status data for each status separately, or you can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time as I did in the example screenshot.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. 

If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem

[thumuluru.shreya]

Hi @Gizem Gökçe _OBSS_, I got it but I need to show 2 issues( Parent and its linked issues)here. Is it possible to display in this plugin?

Suppose I have repair ticket for this repair ticket A and B tickets are linked.

A ticket transitions time count is 10 and

B ticket transitions time count is 20

Total average transitions count time of repair= A(10)+ B(20)= 10.5

I need to calculate total average time count for repair. How it is possible to implement? you can suggest plugins also if its possible briefly. Here I am getting only 1 ticket using this plugin. Can I get 2 issue types here