No access to existing template

[anna.karpova]

Each time i´m trying to use the existing template for User Story (choosing Template from the list ) I receive following message: You must allow "Issue Templates Agent UI modifications" to access your Atlassian products to create this issue. 
So, I allow access. But I still don´t have the Template loaded.

What could be the reason and how to fix it, please?

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @anna.karpova ,

I'm a vendor of Issue Templates Agent. Please update to the latest version of our app. In case of any problems, create a request on our customer portal. I'll be happy to help!

[Marc - Devoteam]

Hi @anna.karpova 

Welcome to the community.

Have the global permissions on usage of the app been set correctly?

Example of my permissions

Has the license not expired of the app or is there an update availabe for the app?

I discovered the app had been updated, pressed update in the "Manage app" section and this error went away.

[anna.karpova]

Hello! Thank you very much for quick reply. I don´t have an admin status for our Jira. So I sent your answer to the admin, he promised to check this.