SLA information for JSM cloud is not populating in power BI as compared to Onprem JSM

[Ankush Tiwari]

I have integrated PowerBi with OnPrem JSM and SLA information is populating correctly but when I integrate with JSM cloud, I am unable to populate SLA information. Request for assistance

[Valerie Knapp]

Hi @Ankush Tiwari , welcome to the Atlassian Community and thanks for your post.

A lot of people use an app to integrate PowerBI with Jira Service Management. If you are instead using REST calls, please check out these articles where other people explain what they have done to see if they help you -

https://community.fabric.microsoft.com/t5/Desktop/How-to-connect-to-JIRA-REST-API/td-p/2480628 

https://medium.com/@religamat/connecting-power-bi-and-jira-via-rest-api-insights-and-limitations-181dbf3e9544 

Best wishes