Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to use free trial for Xray

lynette
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 21, 2024

1. Added the Xray app through the JIRA apps tab. 

2. Receiving error: "Error rendering Web Panel. Authentication request has expired. Try reloading the page."

3. We have not used Xray's free trial before. 

2 answers

Suggest an answer

Log in or Sign up to answer
0 votes
Manuel
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 3, 2024

Hi @lynette ,

that seems a temporary issue due to to authentication timeout.

I would suggest to reload the browser after you install the app and make sure you use a full refresh in the browser (using shift+F5).

Please don't forget to go over the initial configuration instructions as detailed here.

0 votes
Shawn Doyle - ReleaseTEAM
Community Champion
August 21, 2024

After adding the app, did you configure it?  Look at the app in the app manager, and there is a configure button you need to go into and set some things up.

TAGS
AUG Leaders

Atlassian Community Events