Unable to use free trial for Xray

[lynette]

1. Added the Xray app through the JIRA apps tab. 

2. Receiving error: "Error rendering Web Panel. Authentication request has expired. Try reloading the page."

3. We have not used Xray's free trial before. 

[Manuel]

Hi @lynette ,

that seems a temporary issue due to to authentication timeout.

I would suggest to reload the browser after you install the app and make sure you use a full refresh in the browser (using shift+F5).

Please don't forget to go over the initial configuration instructions as detailed here.

[Shawn Doyle - ReleaseTEAM]

After adding the app, did you configure it?  Look at the app in the app manager, and there is a configure button you need to go into and set some things up.