We're having trouble connecting to Zephyr Actions. Try contacting the developer for support.

[Annette Gorham]

I started getting this error late last week.  I could not Execute any test cases but I could see the Test Details.

Today I can't see the Test Details.  I am unable to complete my work because this product is not working.  Any help would be appreciated.

[Anastasia Yurchenko]

I have the same problem, I cannot see Zephyr in Jira
the following message is displayed: We're having trouble connecting to Zephyr. Try contacting the developer for support.
In the network tab I can see the following requests:
1. Request URL

https://strategicfunding.atlassian.net/gateway/api/engage-targeting/api/v2/user/messages/context-group-forge-apps-changeboarding/start

Request Method

POST

Status Code

409 Conflict

Remote Address

13.227.180.4:443
Response:
{
"statusCode": "409 CONFLICT",
"message": "User is not enrolled in message 'context-group-forge-apps-changeboarding'",
"errors": []
}

2.

Request URL

https://strategicfunding.atlassian.net/rest/api/latest/user/properties/autoHighlightingEnabled?accountId=712020%3Aa1e0e182-6170-4ac3-b628-048ee141669a

Request Method

GET

Status Code

404 Not Found

Remote Address

13.227.180.4:443

3. Request URL

https://strategicfunding.atlassian.net/rest/servicedesk/1/pages/agent/servicedesk/APA?operation=getProjectKeyOrIdFromMatchAndQuery

Request Method

GET

Status Code

404 Not Found

Remote Address

13.227.180.4:443
Response:

{
"errors": [
{
"errorMessage": "The service project you are trying to view does not exist."
}
],
"reasonKey": "sd.jsm.agent.servicedesk.error.servicedesk.missing",
"reasonCode": "404"
}
4. In Jira in UI the following message is displayed: We're having trouble connecting to Zephyr. Try contacting the developer for support.

[John Funk]

Hi Annette - Welcome to the Atlassian Community!

You should probably go ahead and contact the Zephyr vendor directly for assistance.