Hi everyone
I’m using the Issue Templates Picker plugin to define templates for different issue types.
What works:
When I click the + Create button next to the search bar on top of the screen, the template is automatically inserted into the Description field... every time
What doesn’t work:
When I create an issue from the Backlog (using the “Create issue” box at the bottom of the Backlog), no template is applied. Even if I manually select a template from the dropdown, nothing appears in the Description.
Has anyone seen this behaviour before? What might be preventing the template from loading in the Backlog view, and how can I fix it?
Thanks in advance for any pointers!
Hi,
welcome to the community
I think your best option is to open a ticket using the editor's support
https://bigfigtree.atlassian.net/servicedesk/customer/portal/3/group/7/create/28
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