Username from Jira being sent over to Smartsheet through the Connector as an ID rather than a name.

[Nikki Hailey]

We use the Smartsheet/Jira connector. One of our teams has an automation running in Jira that puts the most recent comment in a field called "Last Comment". This field is being synced through the connector so that it is one of the fields that displays in Smartsheet. They noticed that Jira is passing the Jira Account ID into Smartsheet rather than the username when someone is @mentioned. 

So instead of...

[@Jane Doe This can be closed. Project ended & should have transitioned to support 10/10]

...they get...

[~accountid:98765e0fxx1d15006fa12345] This can be closed. Project ended & should have transitioned to support 10/10]

Is there any way to change the format of the output so that it's the name that comes over? 

[Mikael Sandberg]

Is there a reason you are using @ mentioning in that field? Does it trigger a notification? If the answer is no then your option is to remove the @ mention and use the display name instead. What you are currently see is expected, any time you use the @ mention the value in the field is what you see, Jira just convert the account Id to the display name.

[Nikki Hailey]

Well, yes. We use @mentioning to make sure the person mentioned gets notified of the comment. Your workaround of just putting their name would mean they either don't know about the comment or the person commenting has to find another way to notify them.