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Why does Xray display 500 errors frequently

Juanita Thomas
Juanita Thomas
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February 12, 2025

Our team frequently encounters 500 errors when accessing Xray and this delays our testing time. This seems to resolve by itself eventually. Anyone else experiencing the same issue and know how to resolve it? 

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Francisco Fonseca _Xray_
Francisco Fonseca _Xray_
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February 17, 2025

Hi @Juanita Thomas , 

Welcome to the Community!

We apologize for any inconvenience you may have encountered.

As @John Funk  mentioned, feel free to reach out to us here. We’re more than happy to assist you with any issues you may have.

Best regards,
Francisco

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John Funk
John Funk
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February 12, 2025

Hi Juanita - Welcome to the Atlassian Community!

I suggest you contact the vendor's support directly. 

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