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Zephyr Capture for Jira fails to install / jira error 500 when going to app Manager

Erion
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April 17, 2025

Hello,

I (tried to) install Zephyr Capture for Jira Cloud. The installation went OK, the app name is shown on the App list under "Manage Apps" -> User Installed, but a) without an icon, and b) the accordion for the settings cannot be opened. Looking at the dev console, whenever I try to open the accordion, the server responds with a 500 error. I cannot uninstall or do anything with the app, because even the uninstall button would be inside the accordion that does not open.

Any way to uninstall or reinstall the app correctly? (I tried reinstalling, the system says the app is active, but nothing changes.

Thanks!

 

 

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Erion
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 17, 2025

The problem was magically solved by itself, after waiting 20 min...

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