Account locked ?

[Kevin Bonnet]

Hello,

I have a collegue who is unable to log in in her atlassian account, how can I contact support to check her account ?

“Er is iets fout gegaan tijdens het uitvoeren van je verzoek. Nous travaillons à résoudre le problème, veuillez réessayer plus tard. 255cd4da-8e32-47f0-a4cb-6300d275c315”

of course, we tried on multiples browsers and computer and we got the same result.

[Alex Koxaras -Relational-]

Hi @Kevin Bonnet 

Is the account managed by a domain or not? If it is managed, then the user must contact the org admins to have the account checked (it depends if it is synced from an idp or not). If the account is not managed, then the user can begin the "forget password" to recover the account.

Let me know if the above helps.

[Kevin Bonnet]

Hi, 

It was a company firewall lock.

Sorry for the inconvenience.

Thanks

[Sebastian Krzewiński]

Hi @Kevin Bonnet 

Please contact with Support via https://support.atlassian.com

Regards,

Seba