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Admin account deactivated

Ahmad Edris
Ahmad Edris
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September 26, 2024

After enabling SCIM and SSO integration , we deleted a group that made a sync group fail resulting in deactivating our org admin account

Due to that we are not even able to raise a ticket with atlassian

how can we check this ?

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Dave Beaudoin
Dave Beaudoin January 23, 2025

@Ahmad Edris @Hector Menchaca 
I'm facing the same issue. How did you get it resolved?

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Hector Menchaca
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 4, 2025

@Dave Beaudoin - sorry I just saw this - did you get it Resolved?

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Dave Beaudoin
Dave Beaudoin February 4, 2025

All good! I was finally able to get ahold of an agent using an account that wasn't tied to SSO.

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Hector Menchaca
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2024

Hey Hello @Ahmad Edris 

Welcome to the Atlassian Community!

Are you still facing this issue?

Thanks!

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