Community slowness

[Fabio Racobaldo _Catworkx_]

The community seems to be very slow for weeks. Is anyone else having the same issues? Is there a specific cause? Is anyone at Atlassian working on it?

[Bill Sheboy]

Hi @Fabio Racobaldo _Catworkx_ 

I have noticed several symptoms for a few weeks, independent of the recent AWS incident.  These include:

• overall slowness of page sections from the Forums home and question / article load
• missing items from the selected groups / products in "Your Community Feed"
• failure to load notifications (i.e., the bell at the top-right) for minutes to hours every day
• spontaneous page repaints when viewing my profile
• misalignment between profile data shown and what was in the old profile (before the conversion last year)

You could try pinging the Community Managers by email or in the release note articles for any symptoms you see.

• communitymanagers@atlassian.com
• https://community.atlassian.com/forums/tag/community-release-notes/tg-p

Kind regards,
Bill

[Fabio Racobaldo _Catworkx_]

Thanks @Bill Sheboy ,

this is exactly what I'm experiencing on my side. Before going ahead with community manager interaction I'd like to know if it is a general issue.

[Fabio Racobaldo _Catworkx_]

Hey @Monique vdB ,

Is anyone working on this? With these performances, it's really difficult to work with the community. 

Please let us know.

Thanks in advance,

Fabio

[Monique vdB]

@Fabio Racobaldo _Catworkx_ yes, we're looking into it - it's been slow for at least a week 

[Bill Sheboy]

Hi @Monique vdB 

It seems a bit worse today, including this symptom too:

Opening a question in a browser tab, answering it within about 1-2 minutes, and upon submitting the reply it fails with an expired token error...as if the page is very stale or has an incorrect starting time for the answer edit.  Copying the answer text, refreshing the page, and waiting...then pasting it back helps as a workaround.

And, I just noticed that selecting "Like" for a post does not always save due to the same "staleness" symptom.  Very curious!

Kind regards,
Bill

[Ollie Guan]

Since the AWS outage on Monday, the community page has become significantly slower to load, but my Atlassian One site remains unaffected and performs as usual.

[Fabio Racobaldo _Catworkx_]

Thanks for your comment @Ollie Guan 

I think that community performance was not good even before AWS outage. I'd like to know if it is just an issue on my side or a general problem.