How can I change the credit card details?

[Lorenzo Galvani]

Dear Support Team,

Could you please provide me with step-by-step instructions on how to update the credit card details in JIRA?

Specifically, I am looking for guidance on the following:

1. Accessing the Account Settings: Please let me know how to navigate to the account settings section in JIRA where I can manage my payment details.

2. Locating the Credit Card Information: Once I am in the account settings, kindly direct me to the specific section or tab where I can find and edit my credit card information

 Kind regards

[Manoj Gangwar]

You should be able to change the details in your https://my.atlassian.com account. 

[Lee Reyes]

Hi @Manoj Gangwar , im new to managing the atlassian account. where in my.atlassian.com can I change the credit card details?
I am the Organization Admin, and I could not find it yet from the site.

Thank you.

[Manoj Gangwar]

Your account details should be managed through your My Atlassian account:

https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652

Edit: for OnDemand license, see here:

1. http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3

[Lee Reyes]

Hi @Manoj Gangwar , thank you for your prompt response. i appreciate it.

I checked http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3, and it says there that there should be an "Edit Credit Card" button.

However when I checked, there is none.

[Manoj Gangwar]

Could you please click on manage subscription and check? 

[Lee Reyes]

it directs me here...but there's still no button for changing credit card.

when i go to billing details, it just shows me the message below.

[Manoj Gangwar]

You may raise a request with atlassian support. On the previous screenshot click on request support and check with them. It could be some permission issue. 

[Lee Reyes]

thank you @Manoj Gangwar .
I did already earlier today..and am just waiting for their response.

Thank you again!