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Managed user having multiple sessions from the same PC

James Noble September 1, 2025

I'm struggling to work this one out... I've got a Managed User (sync'd via SSO) who is asked to login after a short time of inactivity when her browser window is closed. This has resulted in a huge list of "active" sessions.

SCR-20250902-nvzt-2.png

Every other user in our organisation logs in happily once every week or so (myself included) - and even after closing their browser window, waiting 24 hours, etc, we still continue the same session with Atlassian.

Can you think of any reason why this one user is not able to do that? I watched her twice today do those new logins - she's definitely not doing anything strange like incognito etc.

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